01 Information We Collect
When you place an order, request a quote, or contact us through our website, WhatsApp, or in person, we may collect the following information to process your printing and packaging order:
- Contact details — your name, phone/WhatsApp number, email address, and delivery address.
- Order details — the products you order (flyers, brochures, business cards, letterheads, stamps, invitation cards, packaging) along with quantity, paper/finish preferences, and customization instructions.
- Design files — logos, images, text content, and artwork you upload or send us for printing.
- Payment information — billing details needed to process Cash on Delivery or online card payments.
- Communication records — messages, calls, or emails exchanged with our design and support team regarding your order.
02 How We Use Your Information
We use the information you provide strictly to fulfil your order and improve our service. This includes:
- Processing and producing your print or packaging order to the specifications you provide.
- Coordinating delivery or dispatch of your finished order.
- Sending order confirmations, production updates, and delivery notifications via SMS, WhatsApp, or email.
- Responding to quote requests, design queries, and customer support questions.
- Improving our product catalogue, pricing, and website experience based on order trends.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
03 Your Design Files & Artwork
Many of our products — business cards, brochures, letterheads, wedding invitations, and custom packaging — require artwork, logos, or text you provide. We treat these files as confidential and use them only for the purpose of producing your order.
- Uploaded design files are used solely for printing and production of your specific order.
- We do not reuse your custom designs, logos, or branded artwork for any other client's order without your written permission.
- With your consent, we may showcase completed work (e.g. finished business cards or packaging) in our portfolio or social media, with sensitive personal details removed or blurred where appropriate.
- You are responsible for ensuring you own the rights to any logo, image, or content you ask us to print.
04 Orders & Payment Information
We currently support the following payment methods at checkout, and the information associated with each is handled as described below.
| Payment Method | What We Collect | How It's Handled |
|---|---|---|
| Cash on Delivery | Name, phone number, delivery address | Shared only with our delivery/rider team to complete drop-off |
| Credit / Debit Card | Card details entered at checkout | Processed securely through our payment gateway partner — we do not store full card numbers or CVV on our servers |
05 Sharing With Third Parties
We only share your information with trusted parties when necessary to complete your order, such as:
- Delivery and courier partners, to deliver your finished prints or packaging to your address.
- Payment processors, to securely complete card transactions.
- Printing and production partners, in cases where a specialized product (e.g. automatic stamps, foiling) is outsourced to a partner workshop.
We require all such partners to handle your information responsibly and only for the purpose of completing your order.
06 Cookies & Website Data
Our website may use cookies and similar technologies to remember items in your cart, understand which products and pages visitors find most useful, and improve site performance. You can disable cookies through your browser settings, though some features of the site (such as the shopping cart) may not function correctly without them.
07 Data Retention
We retain your order and contact information for as long as necessary to fulfil your order, handle any after-sales support (such as reprints or complaints), and meet our bookkeeping and tax obligations. Design files may be kept on record for a reasonable period in case you request reprints of the same design.
08 Your Rights & Choices
You have the right to:
- Ask us what personal information we hold about you and your past orders.
- Request correction of inaccurate contact or order details.
- Request deletion of your personal information, where this does not conflict with order history or legal record-keeping requirements.
- Opt out of promotional WhatsApp, SMS, or email messages at any time by informing our team.
To exercise any of these rights, please reach out using the contact details below.
09 How We Protect Your Data
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. Payment details entered online are processed over secure, encrypted connections. However, no method of electronic transmission or storage is completely secure, and we encourage you to share sensitive information only through trusted channels.
10 Children's Privacy
Our products and services are intended for businesses and individuals capable of entering into purchase agreements. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
11 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
12 Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please reach out to us:
Sunny Graphics — Customer Support
- Email: info@sunnygraphics.pk
- WhatsApp: +92 333 5856300